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What information is required as proof of work performed? (photos / invoice).
What information needs to go on our invoice to SolarEdge?
Where does our invoice need to be sent (to SolarEdge)?
Are there limits to how much we are getting reimbursed from SolarEdge?
Can we go over the limits?
Where do we document all of this in odoo?
Email:
To: SolarEdge Support <support-de@solaredge.com>; logistics.germany@solaredge.com
Subject: RE: [CASE:3071412] Battery is not discharging
Create invoice to solaredge in odoo> add rates and details indicated below. Solar edge has a standard rate schedule + the additional costs incurred to replace the equipment. We would need to have a proper invoice / time log for the time to replace the inverter.
SolarEdge does not provide reimbursement for "diagnostics" of the defective inverter / equipment.
Dear Viktoria and SolarEdge Logistics,
My team prepared an invoice for faulty inverter replacement (find in attachment and support case # is CASE:3071412).
Happily, replacement went well, and system is working well now.
We would highly appreciate your team proceeding with reimbursement.
SolarEdge states the following:
In principle, services required for the replacement of components during the warranty period are not part of the warranty services.
As you know, SolarEdge nevertheless offers certified installers a compensation plan in the form of flat rates, which mostly cover the costs for the exchange and thus significantly simplify the process and planning of the repair work.
In individual cases, additional expenses incurred that exceed the flat rates can be released on a pro-rata basis if there is an obvious product defect. These primarily include
- Additional costs for scaffolding, crane or similar (for this, proof of the additional costs incurred is always required, as well as proof of use, e.g. by means of a current picture of the construction site with scaffolding; the latter must be added to the support case as an attachment)
- Additional costs for increased, justified personnel expenses that are not covered by the flat rates
The compensation plan for warranty services is intended to help cover actual costs incurred. Additional costs are to be itemized and justified in the offer and can be invoiced after approval and subsequent completion of the work.
For approval, a quotation must be attached to the support case or sent by email to franz.doerner@solaredge.com.
We will check the offer and release it as soon as possible.
For the transmission of the invoice, please use the portal for remuneration.
Their reimbursement flatrates: https://soldraft.com/spx_web_files/shop/file/8/Vorlage_Austauschpauschale neu 19 02 2015.pdf
100 € for the first inverter/component
25 € for each additional inverter/component of the same plant